Merlin Serenity's Cascade - Modern Minimalist Alabaster Staircases Pendant Light

Here are some details about our shipping services:

We offer free shipping on all orders.

Estimated Delivery = Processing Time + Transit Time

Processing Time: 3–7 business days

Delivery Time: 6–12 business days (for items under 30")

Please Note:

For large items (over 30"), sea freight will be used, and shipping typically takes 4–6 weeks.

Some intricate designs or oversized items may require longer processing time (7–15 business days) due to craftsmanship.

If your project is time-sensitive, please contact our customer service team for expedited options.

We appreciate your understanding and patience, and we are committed to ensuring your items arrive safely and on time.

Note:

1.For large items, if the package size is more than 30 inches, we will use sea freight and the shipping time is 4-6 weeks days. We hope you can understand.

2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.

Shipping, Delivery and Deadlines

The stated shipping and delivery dates are estimates only and may be affected by a number of factors, including shipping method.
Cut-off times indicate when an order must be placed on a specific date before processing can begin, and varies by carrier.

Shipping and order confirmation

After placing your order, you will receive an email order confirmation and a second email after your order has shipped. Tracking number will be provided when available (tracking number will be activated within 24 hours). Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand, thank you. Therefore, please make sure that all your shipping information is correct before placing an order.

How can I track my order?

Our delivery times start from the moment the order is accepted and include a 24-hour period, your item will be processed and shipped within the business day. Please note: During the promotion period, this may take longer.
The moment the package leaves the warehouse, a tracking number will be sent to you with the contact information you provided. Using the tracking number, you can check for updates on the location of your package.
*Please note that the tracking number must be the same as the shipping service company.

If you are still unable to track your order, please contact jchandelier.com Customer Service for support.

For other regions, please contact us for availability.Email :info@jchandelier.com

Service Hours : 24 hours a day, 7 days a week

Free return and exchange

We understand that sometimes you buy items that are not suitable for your environment. They do not match your decor, and if for any reason you are not satisfied with the product, you can return the item to jchandelier.com within 30 days of delivery.

Return and Exchange Conditions:

● Don't install it, use it

● In the original packaging

● Within 30 days after the order is delivered

● No missing parts.

● Products need to be packed in their original packaging.

Return Time

Returns can be initiated within 30 days of receipt of the refund. Returns outside the 30-day return window will not be accepted. Once the item has been received and inspected through our warehouse, a refund will be applied to your account.

● Refunds within 24 hours: You can receive a full refund at no cost if you cancel your order within 24 hours of placing it.

● Refunds after 24 hours: If you request a refund after 24 hours, a handling fee and transaction fees will apply.

● Order Confirmation: We will confirm the shipping details with you before dispatching the product.

● Post-shipment Refunds: If the product has already been shipped, you must wait until you receive the product to initiate the return and refund process.

Production defective or damaged items

As long as you notify Jchandelier within 48 hours after receiving the goods, the buyer will replace the damaged parts in transit for free. If the damage is severe, we will replace the product free of charge.

Order Cancellation
Customzed items are not eligible for cancellation. For non- customzed orders, you can cancel for free within 24 hours after you place the order by replying to your order confirmaton emai. 

Return Process

● To initiate a return: Please send photos and/or videos of the item to info@jchandelier.com and let us know your order number. Our customer service staff will determine the eligibility of your return request.

● Return the item: If your return is accepted, we will send you the return address and instructions on how and where to send the package. (Note: Unauthorized returned items will not be accepted). We recommend that you send returns/exchanges in a shipping method that provides tracking information and a signature as we are not responsible for lost returns/exchanges.

● Refund or Exchange: When we receive your return/exchange, we will inspect the item within 5-7 business days and then offer a replacement or refund.

Return fee

● If the return is caused by our problems (eg: incorrect product, product quality problem, wrong address), we will provide you with a full refund;

● If the return is due to a buyer's problem (eg: don't like/want the item, ordered the wrong product/size, provided an incorrect or incomplete mailing address), the buyer should pay for shipping including initial shipping cost.

Refund

● Once your return has been received and reviewed, we will notify you to approve or deny your refund. If you are approved, a refund will be provided to the original payment method within 5-7 business days.

● If you have not received your refund within 5-7 business days, please check your bank account again. Then contact your bank or credit card company. Refunds may take some time to be officially released. If you've done all of this and still haven't received your refund, please contact us at info@jchandelier.com

About canceling an order

If you need to cancel your order, please contact us within 24 hours of placing it, and we will be happy to provide free cancellation. But for orders that have exceeded the 24-hour window, a cancellation fee will apply due to processing costs.

Note: You will be notified by email when your order is dispatched. Therefore, the order cannot be cancelled after the goods have been dispatched. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understanding!

Email :info@jchandelier.com
Service Hours : 24 hours a day, 7 days a week

Exclusive Benefits for Architects, Designers & Developers

If you're an interior designer, architect, real estate professional, or developer, J-Chandelier invites you to join our Trade Partner Program — a premium offering tailored to industry professionals looking for exclusive savings, elevated service, and design support.

We’re proud to provide preferred pricing, extended warranties, and personalized assistance to help bring your projects to life with elegance and ease.

Who Can Apply?

Our trade program is open to:

• Interior designers & decorators

• Architects

• Real estate agents

• Developers

• Hospitality professionals

• Design firms & studios

Why Join?

✓ Exclusive Trade Discounts
Customized discount codes based on your project’s shopping list.

✓ Free Samples & Swatches
Access to complimentary fabric/finish swatches and samples for custom color requests.

✓ No Customs Charges
We handle customs fees on your behalf for a seamless ordering experience.

✓ Extended Return Window
Enjoy a 60-day return & exchange policy, compared to our standard 30-day policy.

✓ Extended Warranty
All trade purchases come with a 5-year warranty (versus the standard 2 years).

✓ Free Design Drawings
Get professional layout drawings to simplify your project planning.

✓ Complimentary Accessories
We provide extension rods, chains, and other necessary accessories free of charge.

✓ Dedicated Trade Support
Work directly with a VIP trade representative for efficient communication and service.

How to Join?

1. Email us at info@jchandelier.com

2. Include in the subject:
   Business/Designer Name via Trade Account – Example: Smith Interiors Trade Account Set-Up

3. Attach your shopping list (include styles, finishes, sizes, special requirements).

We’ll get back to you promptly with your custom quote and trade account benefits.

Questions?
We’re happy to help. Reach out anytime at info@jchandelier.com

Design the Lighting You Truly Want — with J-Chandelier

At J-Chandelier, we believe that every space deserves lighting that reflects your unique style and vision. That’s why we offer a fully customizable service for both residential and commercial projects.

Simply share your design ideas with us via email at info@jchandelier.com, and our professional design team will work closely with you to bring your vision to life — directly from our factory, without middlemen and at affordable prices.

🔧 What Can Be Customized?

1. Customizing Products on Our Website

Want to modify an existing product you see on our site? No problem!
Please provide the following details:

• Product link or model number

• Desired changes (size, color, material, etc.)

• (Optional) A photo of your space or design scene — this helps us provide the best suggestions

2. Customizing Lights From Other Sources

Saw something you love on another website or in a store? We can help recreate it!
Please send us:

• Clear photos or design drawings of the fixture

• Desired specifications: base size, materials, finishes, bulb types, etc.

📩 Ready to Start?

We’re here to help with any questions.

Contact Us:
📧 Email: info@jchandelier.com
📞 Phone: +1 512-761-7845

Professional Sizing & Mounting Tips from J-Chandelier

At J-Chandelier, we believe that lighting is more than illumination — it's an integral part of architectural storytelling. Whether you're an interior designer, builder, developer, or homeowner, choosing the right chandelier size ensures visual harmony, proper functionality, and a luxurious spatial experience.

This guide offers practical formulas, expert installation tips, and room-by-room suggestions to help you select the ideal light fixture for every space.

🔧 How to Calculate the Ideal Chandelier Size

✅ Formula for Diameter

Room Length (ft) + Room Width (ft) = Recommended Diameter (inches)

Example:
For a 14’ x 12’ room → 14 + 12 = 26 → Ideal fixture diameter ≈ 26 inches

✅ Recommended Fixture Height

Ceiling Height (ft) × 2.5 to 3 = Fixture Height (inches)

Example:
A 10-ft ceiling → 10 × 2.5–3 = 25–30 inches fixture height

📏Installation Height Guidelines (Per Space)

🏠 Room-by-Room Sizing & Mounting Recommendations

🏗 Ceiling Height & Fixture Selection

💼 Pro Tips for Designers & Builders

• Use layered lighting: combine ambient (main light), task (spot lighting), and accent (decorative) layers for depth and usability.
• All J-Chandelier fixtures are adjustable and customizable — ask us about rod extensions and sizing options for unique spaces.
• We support project-based B2B partnerships with access to spec sheets, CAD files, and finish samples.

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🌟 Why Choose J-Chandelier?

✅ Premium craftsmanship for modern and classic spaces
✅ Fast U.S. delivery and volume project support
✅ Suitable for residential, hospitality, and commercial interiors
✅ One-stop consultation for sizing, selection, and installation guidance

✨ Final Thought

Choosing the right chandelier is about more than measurements—it's about making a visual statement that brings your space to life. With J-Chandelier, you'll have the expertise and quality to match any interior vision.