Shipping policy
Shipping Policy
We ship to the United States. Free standard shipping on all US orders.
Processing time
• Standard items: 3–7 business days.
• Custom or oversized items: 7–15 business days.
Transit time
• Items under 30": 6–12 business days.
• Large / oversized items (30" and above): shipped via sea freight, approximately 4–6 weeks.
Fulfillment
• Our fixtures are shipped from our manufacturing partners' facilities, which include overseas locations. The estimated delivery window is shown on each product page and at checkout.
Duties & tariffs: included — no additional duties are due on delivery.
Tracking: a tracking number is emailed as soon as your order ships.
Questions? info@jchandelier.com | +1 512-761-7845
Je-commerce Inc., 6547 N Academy Blvd #2266, Colorado Springs, CO 80918, USA
Free Shipping in the US
We offer free shipping on all orders, no minimum spend, no hidden fees.
Factory direct supply
Save the middle link, the product is shipped directly from the factory, there is no middleman, and the cost performance is higher.
WARRANTY 2 YEARS
We provide you with up to 2 years of product warranty service to ensure a worry-free user experience.
30 DAYS RETURN
Not satisfied with the product? You can easily return it for a refund within 30 days.
Dedicated One-on-One Support
24/7 personalized assistance — we're always here to help.
Customization Services
Personalized designs in various sizes, colors, and materials to bring your ideas to life.
Exclusive Benefits for Designers
Enjoy special trade discounts and professional support for long-term partnerships.
Secure & Flexible Payment Options
All payments are securely encrypted, supporting credit cards, PayPal, and more.