JC Ginkgo D Branch Chandelier

LIGHTING SHIPPING & DELIVERY

Please review the following information before placing your lighting order.

1. Processing & Transit Times

Estimated Delivery Time = Order Processing Time + Transit Time

Order Processing

• Standard lighting items: 3–7 business days.
• Custom or oversized lighting items: 7–15 business days.

Processing begins after your order is confirmed and payment is received. Orders placed on weekends or public holidays begin processing on the next business day.

Business days are Monday–Friday, excluding applicable public holidays.

Transit Time After Dispatch

• Lighting items under 30 inches: 6–12 business days.
• Lighting items measuring 30 inches or above: typically 4–5 weeks by ocean freight.
• Express / air shipping: 5–10 days, where available.

Transit time begins after dispatch and does not include order processing.

Express / air shipping is available only for eligible items and destinations. Contact us before ordering to confirm availability, estimated transit time, and any additional charges.

For custom, oversized, or complex fixtures, contact us before ordering to confirm the processing schedule.

2. Delivery Estimates

All timeframes are estimates, not guaranteed arrival dates. Production schedules, holidays, weather, customs clearance, port congestion, and carrier availability may affect delivery.

Orders may ship directly from our manufacturing partners, including overseas facilities.

If you have a required delivery date or special delivery-access requirements, contact us before ordering. If your order has not arrived by the end of its estimated delivery window, contact us for an update.

3. Shipping Costs, Duties & Taxes

We offer free standard shipping with no minimum purchase on eligible orders within the contiguous United States.

Alaska, Hawaii, Puerto Rico, and other remote U.S. regions are not eligible for free standard shipping. Additional charges and longer transit times may apply.

Contact us before ordering to confirm availability and charges for these destinations. Any additional freight or optional express / air shipping charges will be disclosed for your approval before ordering.

All applicable duties and taxes are included in the product price. No additional duties or taxes will be required upon delivery.

4. Order Tracking

A shipping confirmation email with tracking information will be sent after dispatch.

Tracking numbers generally become active within 24 hours. Activation may take longer during holidays or busy periods, and tracking updates may take 48–72 hours to appear.

If tracking remains unavailable or has not updated after this period, contact us with your order number.

5. Order Cancellations

You may cancel free of charge within 24 hours of receiving your order confirmation email, provided the order has not yet entered production. Eligible cancellations receive a full refund.

For requests made more than 24 hours after receiving your order confirmation email, contact us to review cancellation eligibility and any applicable costs.

If production has begun, costs already incurred will be deducted from the refund. Once your order has left our warehouse, it can no longer be canceled.

Returns after delivery are subject to our Refund Policy.

6. Returns After Delivery — Shipping & Insurance

For eligible customer-related returns, return shipping is the customer’s responsibility.

The original outbound shipping cost covered by J-Chandelier will not be deducted from your refund.

However, the actual transportation insurance cost already incurred for the original shipment is non-refundable for these returns.

If included in the item price, the insurance cost will be deducted from the refund. If charged separately, the insurance charge will not be refunded and will not also be deducted from the item refund.

We will confirm the applicable insurance amount before you return the item.

Returns caused by damage, defects, or our error are free of charge, with no original transportation insurance deduction.

7. Shipping Issues & Contact

Inspect your fixture on arrival and contact us immediately if it is damaged, defective, or incorrect. Include your order number and photos and/or a video of the item and packaging. Retain the packaging while we review the issue.

Email: info@jchandelier.com
Phone: +1 512-761-7845
Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT)

For complete terms, read our Shipping Policy and Refund Policy.

LIGHTING RETURNS & REFUNDS

Eligible return requests must be submitted within 30 days of delivery, starting from the delivery date confirmed by the carrier’s tracking system.

Requests submitted after this period cannot be accepted.

1. Return Eligibility

The fixture must be new, unused, uninstalled, and in the same condition as received. It must be returned in its original packaging with all parts and accessories included. Any crystal components must be properly wrapped.

You must provide your receipt or proof of purchase.

Custom-made fixtures, and products damaged or lost by the customer after delivery, cannot be returned.

Please obtain return approval before sending anything back. Unauthorized returns cannot be accepted.

2. Order Cancellations

You may cancel free of charge within 24 hours of receiving your order confirmation email, provided the order has not yet entered production. Eligible cancellations receive a full refund.

For requests made more than 24 hours after receiving your order confirmation email, contact us so we can review your order status and confirm whether cancellation is possible and whether any costs apply.

If production has begun, costs already incurred will be deducted from the refund. The amount depends on the production stage.

Once the fixture has left our warehouse, the order can no longer be canceled. You may request a return after delivery, subject to this policy.

3. Damage, Defects & Replacement Parts

Please inspect your fixture on arrival and contact us immediately if it is damaged, defective, or incorrect.

If a part is damaged during shipping, or you discover a defect during installation, we will replace the affected part free of charge without requiring you to return the entire fixture.

Send your order number and photos and/or a video to info@jchandelier.com. Retain the packaging while we review the issue.

Returns resulting from damage, defects, or our error are free of charge. We cover the related return shipping costs, and no original transportation insurance deduction applies.

4. Change-of-Mind Returns & Return Shipping

If you change your mind or order the wrong item or size, you may request a return within 30 days of delivery, provided the fixture meets our return eligibility requirements.

Return shipping is the customer’s responsibility. The same shipping-cost responsibility applies to returns resulting from an incorrect or incomplete address supplied by the customer.

Large fixtures may require specialized packaging and freight services. Contact us before arranging a return to confirm the address, shipping instructions, and applicable costs.

5. Original Shipping Costs & Transportation Insurance

The original outbound shipping cost covered by J-Chandelier will not be deducted from your refund.

For customer-related returns after delivery, the actual transportation insurance cost incurred for the original shipment is non-refundable.

If this insurance cost was included in the item price, it will be deducted from the refund. If charged separately, the insurance charge will not be refunded and will not also be deducted from the item refund.

We will confirm the applicable insurance amount and refund breakdown before you return the item.

This deduction does not apply to returns caused by damage, defects, or our error.

6. Return Process

1. Email info@jchandelier.com with your order number and photos and/or a video.
2. We will respond within 3 business days.
3. Once approved, we will provide the return address and instructions.
4. Pack the fixture securely in its original packaging, including all components. We recommend a shipping service with tracking and a signature.

7. Inspection & Refund Timing

We inspect returned fixtures within 3 business days of receiving them.

After receipt and inspection, we will notify you of refund approval or rejection within 3 business days.

Approved refunds are issued to the original payment method within 3–10 business days, depending on your bank. Any applicable transportation insurance deduction will be shown in the refund breakdown.

Your bank or credit card company may require additional time to post the refund. If more than 10 business days have passed since approval and you have not received it, contact us.

8. Exchanges & Contact

For an exchange, first request a return. Once accepted, place a separate order for the replacement fixture. The same return eligibility and applicable costs apply.

Please contact us to obtain the correct return address.

Email: info@jchandelier.com
Phone: +1 512-761-7845
Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT)

For complete eligibility requirements and terms, read our Refund Policy.

Exclusive Benefits for Architects, Designers & Developers

If you're an interior designer, architect, real estate professional, or developer, J-Chandelier invites you to join our Trade Partner Program — a premium offering tailored to industry professionals looking for exclusive savings, elevated service, and design support.

We’re proud to provide preferred pricing, extended warranties, and personalized assistance to help bring your projects to life with elegance and ease.

Who Can Apply?

Our trade program is open to:

• Interior designers & decorators

• Architects

• Real estate agents

• Developers

• Hospitality professionals

• Design firms & studios

Why Join?

✓ Exclusive Trade Discounts
Customized discount codes based on your project’s shopping list.

✓ Free Samples & Swatches
Access to complimentary fabric/finish swatches and samples for custom color requests.

✓ No Customs Charges
We handle customs fees on your behalf for a seamless ordering experience.

✓ Extended Return Window
Enjoy a 60-day return & exchange policy, compared to our standard 30-day policy.

✓ Extended Warranty
All trade purchases come with a 5-year warranty (versus the standard 2 years).

✓ Free Design Drawings
Get professional layout drawings to simplify your project planning.

✓ Complimentary Accessories
We provide extension rods, chains, and other necessary accessories free of charge.

✓ Dedicated Trade Support
Work directly with a VIP trade representative for efficient communication and service.

How to Join?

1. Email us at info@jchandelier.com

2. Include in the subject:
   Business/Designer Name via Trade Account – Example: Smith Interiors Trade Account Set-Up

3. Attach your shopping list (include styles, finishes, sizes, special requirements).

We’ll get back to you promptly with your custom quote and trade account benefits.

Questions?
We’re happy to help. Reach out anytime at info@jchandelier.com

Design the Lighting You Truly Want — with J-Chandelier

At J-Chandelier, we believe that every space deserves lighting that reflects your unique style and vision. That’s why we offer a fully customizable service for both residential and commercial projects.

Simply share your design ideas with us via email at info@jchandelier.com, and our professional design team will work closely with you to bring your vision to life — directly from our factory, without middlemen and at affordable prices.

🔧 What Can Be Customized?

1. Customizing Products on Our Website

Want to modify an existing product you see on our site? No problem!
Please provide the following details:

• Product link or model number

• Desired changes (size, color, material, etc.)

• (Optional) A photo of your space or design scene — this helps us provide the best suggestions

2. Customizing Lights From Other Sources

Saw something you love on another website or in a store? We can help recreate it!
Please send us:

• Clear photos or design drawings of the fixture

• Desired specifications: base size, materials, finishes, bulb types, etc.

📩 Ready to Start?

We’re here to help with any questions.

Contact Us:
📧 Email: info@jchandelier.com
📞 Phone: +1 512-761-7845

Professional Sizing & Mounting Tips from J-Chandelier

At J-Chandelier, we believe that lighting is more than illumination — it's an integral part of architectural storytelling. Whether you're an interior designer, builder, developer, or homeowner, choosing the right chandelier size ensures visual harmony, proper functionality, and a luxurious spatial experience.

This guide offers practical formulas, expert installation tips, and room-by-room suggestions to help you select the ideal light fixture for every space.

🔧 How to Calculate the Ideal Chandelier Size

✅ Formula for Diameter

Room Length (ft) + Room Width (ft) = Recommended Diameter (inches)

Example:
For a 14’ x 12’ room → 14 + 12 = 26 → Ideal fixture diameter ≈ 26 inches

✅ Recommended Fixture Height

Ceiling Height (ft) × 2.5 to 3 = Fixture Height (inches)

Example:
A 10-ft ceiling → 10 × 2.5–3 = 25–30 inches fixture height

📏Installation Height Guidelines (Per Space)

🏠 Room-by-Room Sizing & Mounting Recommendations

🏗 Ceiling Height & Fixture Selection

💼 Pro Tips for Designers & Builders

• Use layered lighting: combine ambient (main light), task (spot lighting), and accent (decorative) layers for depth and usability.
• All J-Chandelier fixtures are adjustable and customizable — ask us about rod extensions and sizing options for unique spaces.
• We support project-based B2B partnerships with access to spec sheets, CAD files, and finish samples.

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🌟 Why Choose J-Chandelier?

✅ Premium craftsmanship for modern and classic spaces
✅ Fast U.S. delivery and volume project support
✅ Suitable for residential, hospitality, and commercial interiors
✅ One-stop consultation for sizing, selection, and installation guidance

✨ Final Thought

Choosing the right chandelier is about more than measurements—it's about making a visual statement that brings your space to life. With J-Chandelier, you'll have the expertise and quality to match any interior vision.